Do not treat this objective as a recognition exercise. Practise explaining and applying 'Configure AI-powered intelligence and insights features: Set up goals and goal metrics' in a new scenario, then check your reasoning against the official source. Source context: Read in English Define and track individual goals in Dynamics 365 Sales and Customer Service Module 6 Units Feedback Intermediate Business User Functional Consultant Dynamics 365 Sales Define and track your customer service related goals including identifying metrics. Learning objectives In this module, you'll: Create and manage individual goals Use Parent and Child goals Monitor goal progress Add Prerequisites A basic understanding of how to navigate in the Dynamics 365 application. Familiarity with creating and managing cases, Entitlements, and Service Level Agreements is also helpful.
Objective
Configure AI-powered intelligence and insights features: Set up goals and goal metrics