Focus on this objective today: Design AI and agents for business solutions: Design customizations of Copilot in Dynamics 365 apps for customer experience and service. Explain it in your own words, apply it to one realistic scenario, and verify the details against the official source. Source context: Read in English Design a Copilot Studio voice agent rule manager for real-time changes to Dynamics 365 Contact Center IVR Module 9 Units Feedback Intermediate Functional Consultant Business User Administrator Dynamics 365 Dynamics 365 Contact Center Microsoft Copilot Studio Dynamics 365 Contact Center IVR Copilot agents are designed by using Microsoft Copilot Studio. It designs these agents based on a customer's business needs, which guides a caller's experience in the interactive voice response (IVR) session. To allow scalability and facilitate quick changes in your IVR flow, such as broadcasting messaging, you can create rules by using Microsoft Power Apps and then integrate them into your Copilot agent.
Objective
Design AI and agents for business solutions: Design customizations of Copilot in Dynamics 365 apps for customer experience and service