Do not treat this objective as a recognition exercise. Practise explaining and applying 'Configure AI-powered intelligence and insights features: Configure Copilot features, including record summarization' in a new scenario, then check your reasoning against the official source. Source context: Read in English Configure AI agents and Copilot in Dynamics 365 Contact Center Module 9 Units Feedback Intermediate Functional Consultant Administrator Dynamics 365 Your contact center has more conversations to manage, more quality to maintain, and more configuration to get right than any team can handle manually. In this module, you configure the three AI agents in Dynamics 365 Contact Center — Customer Assist, Quality Assurance, and Service Operations — and set up the Copilot features your service representatives rely on in every conversation. You connect knowledge sources, add filters, extend Copilot with plugins, and use analytics to keep the whole system improving.
Objective
Configure AI-powered intelligence and insights features: Configure Copilot features, including record summarization