Focus on this objective today: Optimize opportunity management: Add Opportunity Products, and configure pricing. Explain it in your own words, apply it to one realistic scenario, and verify the details against the official source. Source context: Read in English Configure Dynamics 365 Contact Center core capabilities Module 9 Units Feedback Intermediate Functional Consultant Administrator Dynamics 365 Microsoft Copilot Studio A contact center only delivers value when it's properly configured. In this module, you move from a provisioned platform to a fully operational contact center. You learn how to navigate the Copilot Service admin center with confidence, shape the agent workspace to maximize productivity, connect your existing CRM so agents have everything they need in one place, deploy autonomous AI agents through a controlled rollout, configure users with the right roles and capacity, and manage configurations across environments using ALM best practices.
Objective
Optimize opportunity management: Add Opportunity Products, and configure pricing