Build evidence for this objective
Learn the concept across structured materials, then test it through adaptive questions and applied scenarios. Your results contribute to an objective-level mastery view and your next recommended action.
Official references
- Orchestrate configuration of prebuilt agents and apps
- Transform customer experiences with AI in Dynamics 365 apps
- Implement multi-session experiences in Dynamics 365 Customer Service
- Create custom apps for Dynamics 365 Customer Service
- Describe the foundations of Dynamics 365 customer engagement apps
- Deploy a Voice channel in Dynamics 365 Customer Service
- Get started with Dynamics 365 Customer Service
- Create custom experiences for service representatives with agent experience profiles in Customer Service
- Set up Apple Message for Business and Google Business Messages as channels in Dynamics 365 Customer Service
- Create custom apps for Dynamics 365 Field Service
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