Build evidence for this objective
Learn the concept across structured materials, then test it through adaptive questions and applied scenarios. Your results contribute to an objective-level mastery view and your next recommended action.
Official references
- Design a Copilot Studio voice agent rule manager for real-time changes to Dynamics 365 Contact Center IVR
- Transform customer experiences with AI in Dynamics 365 apps
- Design AI agents for business solutions
- Design integration strategies for agents in Microsoft Copilot Studio
- Set up Apple Message for Business and Google Business Messages as channels in Dynamics 365 Customer Service
- Implement multi-session experiences in Dynamics 365 Customer Service
- Use the report design process in Dynamics 365 Business Central
- Create custom apps for Dynamics 365 Customer Service
- Configure Copilot in Dynamics 365 Customer Service
- Business intelligence and analytics design for Dynamics 365 solutions
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